Q: How do I begin?
A: We meet with Clients, at their Home or our Studio, (following all COVID safety precautions) by appointment, seven days a week! Call/Text/Email us today to reserve the day/time that works best for you.
Q: How do I get my pieces to you?
A: Client Drop off/Pickup is our preferred method (did you know there are only 24 hours in a day?!) however sometimes timing is critical for your Project. If you fit in that category, we can arrange for a trusted Company to pickup or drop off items for you (at additional cost). If you drop off/pickup, just be sure to let us know before so we know to be at the Studio (instead of installing, etc). We have plenty of secure storage available. Everyone's schedule seems to fill up quick and sometimes you might be delayed when picking up your newly re-loved pieces. We will hold onto your pieces for 30 calendar days after letting you know that they're done. After 30 days, we reserve the right to charge storage. We will do our best to keep your pieces safe from damage but we will not be responsible for damage done to any items if they aren't collected in a timely manner.
Q: What if I don't know anything about colors, fabrics, or decorating?
A: No worries at all! That's one of favorite parts of DFW! We're here to help, guide--whatever you and your Home may need!
Q: What if I know what exactly what I want?
A: Fabulous!!! Show us your drawings, your scribblings, the pages you've torn out of a magazine and we'll make it happen!
Q: Where can I get fabric?
A: We are adding new Companies and Suppliers monthly so we're sure to have a style that is just what you've been looking--complete with sample books you can borrow to see the fabric IN your Home. If we don't and you've found the most sweetest fabric online...Perfect! We can get it for you. We even work with COM (Customer's Own Materials*). (*The Client assumes all responsibly with quality, dye lot, blemishes, yardage amounts, etc of their material.)
Q: After we've done all this, what's next? When will my work get done?
A: We will provide you with a detailed, written estimate, outlining details of the work requested, fabrics selected, and deposit amount. Note: Deposits are 70% of Labor plus 100% of Supplies and are non-refundable. *** Submitting your Deposit means the estimate is approved and all details are as expected. Estimated Date of Delivery is calculated only after Deposit is received. (The biggest factor in pushing the Date of Delivery back is the delay in receiving Deposits.)***
Exceptions: DFW will make every possible effort in receiving the supplies for your pieces in a timely manner but we can't control things like when items are out of stock, industry shortages, etc. In the event things like this happen, DFW will make sure you are promptly made aware of these challenges.
Q: Are you insured?
A: Yes! We are fully insured. Be comfortable and confident that your Home is in good hands with DFW.
Q: What forms of payment do you accept?
A: We accept Cash, Check, Credit & Debit Cards, PayPal, Venmo, and Zelle, processed in person or securely via phone or encrypted email links, powered by Wave.