FAQ's

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Q:  How do I begin?

A:  We meet with Clients, at their Home or our Studio, (following all COVID safety precautions) by appointment, seven days a week!  Call/Text/Email us today to reserve the day/time that works best for you.

Q:  What do your prices include? 

A:  Our Estimates will give a written account for as many details that are provided to us and will be as inclusive as possible. The labor on the Estimates are good for 30 days though supplies may change based on current prices.    

Q:  Will you work with my own supplies (COM)? 

A:  Yes--within reason.  Our labor prices are based on fabric, etc being purchased through DFW.  We reserve the right to charge a COM fee because of this factor.  (You wouldn't bring your own groceries into a restaurant and expect them to cook a meal for you, would you??)  Additionally, we aren't responsible for the wrong fabric being delivered, the fabric not being appropriate for the job, yardage not being clearly labeled (face, up, railroaded, flaws in fabrics, etc), delivered folded instead of rolled, etc.  

Q:  When are you open/When do you work in the Studio? 

A:  Our normal operating hours are Monday-Friday, 9am-3pm.  The Studio is not open outside these hours nor will work be done nights, weekends, or Holidays. Design appointments can be made for outside our normal business hours.    

Q:  Do you provide a rush service/jumping the line? 

A:  We do not.  Custom takes time.  Quality takes time.  Unanticipated delays happen.  Deadlines are not set in stone.  

Q:  How does your scheduling work? 

A:  Our schedule is a First Come/First Served basis only.  If you have a sensitive deadline, do all that you can do to get your Deposits, Supplies (if applicable), etc to us ASAP.  This is referred to as "Client Commitment". We will do all that we can do meet that date but understand there are no guarantees. Additionally, we reserve the right to adjust queue placement if any changes to the Estimate (fabric, the piece to be done, extensive detail changes, etc) are made.  

Q: You work from home so this must be a hobby, right?

A: Yes.  I work from home so I can reduce office, studio, and storage costs.  No.  It most definitely is not a hobby.  DFW is a fulltime Business with fulltime commitment.  I have boundaries like any fulltime Business would have--for example, all calls, emails, texts, etc will be answered during normal Business hours.   

Q:  How do I get my job on your schedule? 

A:  Calling, emailing, texting, etc does not put your order on our schedule.  Deposits, supplies, etc being delivered (i.e. Client Commitment), does.    

Q:  What if I add to my order after being placed in line?  Can I expect those added items to be done at the same time as the original piece(s)? 

A:  No.  Each piece is put into the queue, one at a time, on a first come/first serve basis--not by Client.  The same details of Client Commitment applies to each item.  

Q:  Speaking of deadlines, how does that work? I have a very tight timeline.   

A:  DFW will not be responsible to make up delays of any kind that are out of our control. While we do our 110% absolute best to meet your schedule, (ONLY working during normal operating hours, as stated above) we simply cannot make any guarantees.  

Q:  Do you pickup/deliver? 

A:  Drop off and pickup are our preferred methods.  Studio time is my top priority so DFW pickup/delivery will be via a trusted, local Company and  at an additional cost to the Client.  Additionally, pieces picked up/delivered are only from/to a first floor, easy access area (barn, garage, the like).  We will not pickup/deliver inside the home, above the ground floor, etc.  If you drop off/pickup, just be sure to let us know before so we know to be at the Studio (instead of installing, etc). 

Q:  Do you have storage? 

A:  We have very minimal storage for pieces to be done and then after they're completed.  Timely drop-off and pickup of your pieces is so very important--to everyone's deadlines.  We are not responsible for items left after 30 days.  We reserve the right to charge a daily storage fee for items left after 30 days.

Q: What if I don't know anything about colors, fabrics, or decorating?

A:  No worries at all!  That's one of favorite parts of DFW!  We're here to help, guide--whatever you and your Home may need!

Q:  What if I know what exactly what I want?

A:  Fabulous!!!  Show us your drawings, your scribblings, the pages you've torn out of a magazine and we'll make it happen!

Q:  Where can I get fabric?

A:  We are adding new Companies and Suppliers monthly so we're sure to have a style that is just what you've been looking--complete with sample books you can borrow to see the fabric IN your Home.  If we don't and you've found the most sweetest fabric online...Perfect!  We can get it for you.  We even work with COM (Customer's Own Materials*).  (*The Client assumes all responsibly with quality, dye lot, blemishes, yardage amounts, etc of their material.)

Q: Are you insured?

A: Yes! We are fully insured.  Be comfortable and confident that your Home is in good hands with DFW.

Q:  What forms of payment do you accept?

A:  We accept Cash, Check, Credit & Debit Cards, PayPal, Venmo, and Zelle, processed in person or securely via phone or encrypted email links, powered by Wave.

Some thoughts to keep in mind:  

It's a fact that quality suffers when time is the driving force.    

We want your best memory to be about quality, not meeting a fixed deadline.    

DFW is not a factory nor do we produce "cookie cutter" products.  Custom takes time.  Quality takes time.    

We are all Human.  We all have Families and responsibilities.  Emergencies, sicknesses, deaths, etc happen to all of us. Things can be on backorder, equipment can fail, deliveries can take longer, etc.  Besides being the Owner of DFW, I am also a Wife, a Mom of 4 girls, a MiMi, an EMT, an SCBA Fire Fighter, an Officer on the Fire Dept, and a fill-in School Bus driver for Islesboro--Life happens.   

DFW is consistently booking 3+ months out--year-round.  Please keep that in mind when timing your projects.  

I remind myself often when I feel like I'm failing to meet an expectation.....

                                               No one is going to die if the due date isn't met.